Purchase Terms & Conditions
We advise you to carefully read our purchase terms and conditions before confirming your order.
The website https://www.hemoglobin.eu is owned by BUSIMEDIC SL with VAT Number ES-B20955480 and legal address in Pº de Mons 102, 6ºC 20015, Donostia - San Sebastián (GUIPÚZCOA). The General Conditions of Contract regulate the distance selling relationship between BUSIMEDIC SL and the user or client, in accordance with the legal stipulations, especially, Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, in accordance with the provisions of current regulations on the Protection of Personal Data (RGPD), Law 7/1996, of January 15 of Retail Trade Regulation, and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce.
BUSIMEDIC SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any admissible form in law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, BUSIMEDIC SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.
The purpose of the website is to offer and advertise products for health and sports. The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
The user or client expressly declares to know, understand and accept the terms and conditions of use and these general conditions of contract. In the same way, the user or client declares to be of legal age and to have the legal capacity and ability to act necessary for accessing the websites of BUSIMEDIC SL and contracting through them. To purchase our products, you can go to the relevant section of our online store.
Once the purchase process is completed, the customer will receive an order confirmation by email. It is essential for the user to indicate a valid email during the purchase process. Should you not receive the order confirmation after 24 hours from the completion of the order, please contact BUSIMEDIC SL at the customer service phone number (619284022) or by email admin@hemoglobin.eu. All the contents of the website are in Spanish and English.
The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order. The main features of the products offered in our online store are detailed at www.hemoglobin.eu. If a product is on offer, the offer price and its validity will always be indicated along with its main features.
In compliance with current regulations, BUSIMEDIC SL offers information on all its products, their characteristics and prices. However, BUSIMEDIC SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of it. This way, the products offered at any time by the web will be governed by the General Contracting Conditions in force in each case. Also, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.
HOW TO PLACE AN ORDER
You can place your orders by the following means:
By phone on +34 619284022 from Monday to Friday from 9:30 h to 19:00 h.
Online through our website www.hemoglobin.eu
PRICES
All prices are shown in Euros.
The prices shown in this website include taxes, and these will depend on the area.
In Spain the Value Added Tax (I.V.A.) is applied, with the exception of the Canary Islands, Ceuta and Melilla (in these territories the expenses of customs clearance and import taxes will be borne by the customer).
If any other tax were applicable, this would be indicated (IGIC or IPSI).
If the order is made from a country member of the European Union and the customer provides a valid VAT number, the sale will be exempt from VAT and customs duties and taxes will be settled at the destination country.
PAYMENT METHODS
The customer can pay the total amount of their order by choosing any of the following payment methods. During the purchase process the customer must indicate their choice:
VISA o MASTERCARD Credit or Debit Card
All operations involving the transmission of personal or banking data are made using a secure environment, a server based on the standard SSL (Secure Sockets Layer) security technology. All the information transmitted to us travels encrypted through the network.
Likewise, the information about your credit card is entered directly on the bank's page, in the POS (Point of Sale Terminal of the Bank) and they are not entered or registered in any BUSIMEDIC SL server.
When paying with a VISA or MASTERCARD card you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction. This form of payment is valid only on the website.
When the amount of a purchase has been charged fraudulently or improperly using the number of a card, the holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and debit entries in the accounts of the provider and the holder shall be made as soon as possible.
However, if the purchase has actually been made by the cardholder and the refund requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, the customer will remain bound to compensate BUSIMEDIC SL of the damages and losses caused as a result of said cancellation.
Bank Transfer
When selecting payment by bank transfer you will receive, along with your order confirmation, an e-mail with the bank details of BUSIMEDIC SL.
When completing the bank transfer, it is very important to indicate the order number in the subject, as well as your name and surname, and make the transfer within 3 days after the date of the order confirmation in order to validate it.
If you wish, you can send us the transfer confirmation by e-mail to admin@hemoglobin.eu. But in any case, the order will not be considered effective until our administration department has no bank confirmation of the transfer.
Remember that the payment has to be made in EUROS and that all possible exchange and banking commissions will be borne by the customer.
In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer the customer informs their bank to make sure the bank commissions and expenses of the customer´s bank are charged at origin. If the full amount is not received, BUSIMEDIC SL could stop the shipment. Possible expenses and banking commissions will be borne by the customer.
Please find below our bank details:
Banc: LA CAIXA
IBAN: ES62 2100 4481 0202 0010 7764
SWIFT: CAIXESBBXXX
PayPal
Allows you to send online payments safely and conveniently. PayPal's network is based on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
More information at http://www.paypal.com.
Cash on Delivery
Please note that this payment option is only available for deliveries to Spain (except Ceuta, Melilla and the Canary Islands) and Portugal.
In order to pay by cash on delivery, the payment must be made to the carrier upon receipt of the shipment. This payment method has an additional cost of 3% of the value of the order (+ 21% VAT), which the transport agency charges us for money management. The mínimum cost of this payment method is of 3.00€ + VAT (3,63€).
The availability of the products offered by BUSIMEDIC SL may vary depending on the customer demand. Although BUSIMEDIC SL updates the stock periodically, the product requested by the customer could be sold out at that moment. In the event of non-execution due to unavailability, BUSIMEDIC SL will notify the customer at the time they have knowledge of this situation, by means of an electronic mail. The period of this communication will not exceed in any case the maximum period of 30 days. BUSIMEDIC SL may offer the double option of: providing the client with a product of similar characteristics without a price increase, or unless justified and demonstrable by BUSIMEDIC SL within this same period, to reimburse the amount paid by the customer for the canceled order.
As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
PLEASE NOTE that for transfers it is very important to indicate the following concepts:
Sender or Payer: Name of the end customer
Subject: order, proforma invoice or invoice number
SHIPMENT AND DELIVERY TIMES
At BUSIMEDIC, S.L. we place a great importance on the delivery times, and for this we use transport companies with extensive experience in the sector.
Basque Country, Spain: ASM – Delivery Time: 24 working hours
Spain (Peninsula): MRW – Delivery Time: 1-2 working days
Spain (Baleares): MRW – Delivery Time: 2-3 working days
Portugal: MRW – Delivery Time: 2-3 working days
France: SEUR-CHRONOPOST – Delivery Time: 1-2 working days
Canarias, Ceuta and Melilla: CORREOS – Post Office (in these territories delivery expenses for Customs and import taxes will be settled on arrival, i.e. borne by the customer)
Rest of Europe: TNT / Fedex – Delivery Time: please check
When receiving your package, please check that the inner packaging arrives in good condition. If you notice any incidents within a maximum period of 24 hours after receiving the goods, you must inform the transport company and claim damage to the product. Please make sure you inform us of any damages within this period, as otherwise Busimedic, S.L. cannot be responsible for any damages caused.
RETURNS
If upon receiving the order you are not satisfied with your purchase, you will have a period of 7 days from the date of receipt to exercise the right of return.
Please be aware that the product must be returned in the same conditions it was delivered and with the packaging in perfect condition. A refund for the 100% of the value will be completed, excluding shipping, return and manipulation. If the original packaging material has suffered any damage or has any missing items, we reserve the right to deduct part of the amount to be returned.
In the event that the product is not the one requested, or if it was faulty, the return will be immediate and at no cost. Please get in touch with us before returning the materials, by calling us on +34 619284022 or sending us an email to admin@hemoglobin.eu.
WARRANTY
The products for sale at www.hemoglobin.eu have a warranty period, as established by each manufacturer.
To execute the warranties, please get in touch with us so that we can authorise the exchange, return or reparation of the product.
Warranties are valid as long the appropriate receipt/invoice is submitted, and the product has not suffered any alteration, manipulation or repair without the knowledge of the Technical Team.
REFUNDS
The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, as long as the opposite has not been arranged.
BUSIMEDIC SL may withhold reimbursement until the product or reason for withdrawal has been received, or until the client provides proof of return, depending on which condition is met first. In case of unjustified delay by BUSIMEDIC SL, regarding the refund of the sums paid, the client may claim double the amounts paid, without prejudice to the right to be compensated for the damages suffered in excess of said quantity.
JURISDICTION
BUSIMEDIC SL reserves the right to file the civil or criminal actions it deems appropriate for the improper use of its website and contents or for the breach of these conditions. The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. BUSIMEDIC SL is domiciled in GUIPÚZCOA, Spain.
